Cambro products wouldn’t be what they are today without the people who make them. In our Meet the Camily series, we introduce you to some of the people that make your favorite products possible. From manufacturing to distribution to corporate, every Cambro employee has a story to tell. This time, we’re introducing you to Pierre Clemons, who is based out of our Clay Street facility in Huntington Beach, Calif.

1. What is your position?

Quality Systems Manager

2. How long have you worked at Cambro?

19 years

3. How did you get started at Cambro?

“It was a temporary assignment. I was supposed to be here 45 days and voilà, Cambro got me. I started in the mail room working for accounting. After a few years trying different roles, I was transferred to the quality department and it stuck.” 

4. What are your responsibilities as Quality Systems Manager?

“My primary function is to handle any QARs (Quality Assurance Reports). Any customer complaints that come through, they’re routed to me and I take care of that process. I work very closely with the sales reps in the field to assist them in any problems that may arise.”

5. What is your favorite part about your job?

“Being helpful. There’s nothing like having a sense of helping somebody when they’ve had a bad day or something didn’t go right and for you to make their day by assisting them and everything turns out alright.

Every day is different. It’s not monotonous, the same thing over and over—even though it’s dealing with situations that arise, but you’re talking to different people and helping different people. I wouldn’t want to do anything else except for what I’m doing.”

6. Tell us about a challenging situation you’ve encountered.

“A call was routed to me from customer service. The person was irate. They were frustrated because they hadn’t been able to get the help they needed. It turns out it was something so small and I was like, ‘Oh, you just need a temperature gauge? Is that it? No problem, I’ll get it overnighted right to you. It’ll be on your doorstep at 8am.’ The lady wrote back and thanked me for how helpful I had been. It’s just things like that that make it worth it.”

7. Describe the Cambro culture.

“They call it Camily for a reason, it’s a family atmosphere. Even though we’re a global company, it still has that garage feel in a sense. It just sucks you in. I haven’t been working here 19 years for nothing.”

ABOUT THE AUTHOR: ADRIANA DESIDERIO IS THE DIGITAL CONTENT MANAGER AT CAMBRO.