One of the key issues for healthcare foodservice operators is patient satisfaction. As seen in patient surveys, many complaints are about noise from meal delivery carts passing through hallways and food being delivered at unsuitable temperatures.
Patient satisfaction scores now affect the amount of Medicare reimbursement to hospitals.
With this in mind food quality and hospitality are critical to a patient’s attitude about a hospital stay; therefore there has been a renewed focus on tray presentation, flexible meal deliveries and proper food temperature when delivered to the patient. Room service-style delivery has become increasingly popular for this very reason.
To complement Cambro’s meal delivery option we are introducing the 10-Tray Room Service Cart for healthcare. This cart is ideal for acute and long term healthcare facilities that offer room service and late tray service. This cart enables healthcare facilities to enhance patient and resident satisfaction with high quality, room-service style meals served quietly and efficiently.